Privacy, terms, shipping, and refunds — in one place.
Galaxy Cards (operated by Lionheart Inclusion, Training & Support Services, Queensland, Australia) collects the information needed to process your order — name, shipping address, email, and payment details (handled securely by our payment processor, Stripe; we don't store full card numbers ourselves). We use this information only to fulfill orders, respond to inquiries, and improve the store, and we don't sell your personal information to third parties.
We keep order records for as long as needed for accounting and warranty purposes. You can ask us at any time to see what personal information we hold about you, or to have it corrected or deleted, by contacting us.
By placing an order with Galaxy Cards, you agree to pay the listed price plus applicable shipping. Card conditions are graded to the best of our ability using the terms described in our Condition Guide; minor variation in grading is possible. All sales are subject to card availability at the time of order. Galaxy Cards is operated by Lionheart Inclusion, Training & Support Services, and these terms are governed by the laws of Queensland, Australia.
To the extent permitted by law, our liability for any claim relating to an order is limited to the price paid for the item in question. Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law. If you have a concern about an order, please raise it with us directly via our Contact page first, so we can sort it out.
Orders are typically packed within 1–2 business days of payment and ship from Gladstone, Queensland, Australia via Australia Post. Cards are shipped sleeved and top-loaded, with additional padding for higher-value items. Standard shipping is a flat $10, free automatically on orders over $75; Express shipping is a flat $15 regardless of order size. You'll receive a tracking number by email once your order is dispatched.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Those consumer guarantees apply automatically and can't be excluded, restricted, or modified by any policy of ours.
If there's a problem with your order — the item is significantly different from how it was described, arrives damaged, or is faulty — contact us within 30 days of delivery with your order number and, where relevant, photos of the issue.
Where a return is due to our error or a fault, we'll cover reasonable return shipping costs.
Change of mind: change-of-mind returns aren't required by law, and given the collectible nature of trading cards we don't offer them as standard. If we agree to one in a particular case, the item must be unopened, ungraded, and in its original condition, and you'll need to cover return postage.
Questions about any of these policies? Contact us.
